Terms & Conditions

1. Introduction

Renex Digital is an engineering-focused LED display solution provider in Bangladesh. We supply indoor LED displays, outdoor LED billboards, rental LED screens, controllers, power supplies and related accessories, along with project-based installation and after-sales service.

2. Product sourcing & authenticity

Some products may be sourced/imported based on project scope and availability. Final brand/model, specification, warranty duration and scope are confirmed in the official quotation and/or invoice.

3. Product information & pricing

Website information (specs, images, descriptions) is for general guidance. Final pricing depends on technical and project factors (pixel pitch, environment, cabinet type, controller plan, power plan, installation scope, structure work, location and logistics).

A quotation becomes valid only when issued as an official written proposal that clearly states configuration, scope, payment terms, delivery conditions and validity period.

4. Orders & payments

Payment terms vary by project and will be mentioned in the official quotation. For imported/custom items, work typically starts after written confirmation and agreed advance payment is received.

5. Delivery & installation

Delivery/installation timelines depend on stock/import lead time, project size, site readiness, structure/civil works, power and earthing availability, weather and safety conditions.

The client is responsible for site readiness unless the quotation explicitly includes civil/structure/electrical works.

6. Warranty & service

Warranty duration and coverage depend on product type and project scope and are confirmed in the quotation/invoice. Warranty generally covers manufacturing defects under normal operating conditions.

Warranty may not cover physical damage, water damage for non-waterproof items, unstable electricity (no earthing/over-voltage), lightning/fire, site issues, or unauthorized repair/modification.

7. After-sales support & AMC

After-sales support may include remote troubleshooting, on-site service (as applicable), parts replacement (as per scope) and optional AMC for uptime-focused clients. Response handling depends on location, scope and priority.

8. Cancellation & refunds

Many LED and AV items are project-based and may be imported/custom configured. After confirmation/procurement starts, cancellation or refund may not be applicable unless explicitly agreed in writing.

9. Limitation of liability

Renex Digital is not responsible for indirect/consequential losses (such as business interruption) due to downtime or site issues. Any liability, where applicable, is limited as per the written contract or invoice value unless otherwise stated in a signed agreement.

10. Client responsibilities

For safe and stable operation, the client should ensure proper power supply and earthing, safe structure/mounting, ventilation space (where applicable), and follow basic operating guidance.

11. Changes to these terms

We may update these Terms to reflect new services or business practices. The latest version will be available on this page.

12. Contact

For questions about these Terms or your project:

Renex Digital, Bangladesh
Email: renex.digitalbd@gmail.com
Phone: +880 1600-007242
Website: renex.com.bd